Return & Refund Policy
Thanks for shopping at Josephina Skin Essentials.
If you are not entirely satisfied with your purchase, we’re here to help so contact us to discuss your concerns.
You have 14 calendar days to return an item from the date you received it.
Your item needs to be in the original packaging in the same condition you received it including the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.